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                         SHIPPING AND POLICIES 

 

 

                                               SC-PROJECT OVEVIEW

SC-Project Factory based in Milan, project a strong commitment and  unwavering  dedication  to producing

the highest performance motorbike exhausts, realized from real world stage competition with a prominence

of pure excellence. SC-Project has been developed from advanced technological competencies, extensive

research and experience in the absolute pinnacle of motorbike racing:  The MotoGP, Moto2 & Moto3 World

Championships coupled  with  the WorldSBK  and also the World Supermoto, where SC-Project technically

support some of the most important motorbike racing teams in the world. SC-Project is race tested & track

proven with REAL World Championship  results, expressing a solid  commitment to placing  our  advanced  

MotoGP technologies in the hands of everyday motorbike enthusiasts the world over and  offering the very

finest of components, supplied unequivocally without compromise!  This  has  ultimately  been  the driving

force  behind  SC-Project’s  incredibly  strong reputation for unrivalled excellence.  SC-Project  has earned

global  recognition  as  a  leader  of  advanced motorcycle exhaust technology, by constantly evolving and

pushing the limits  with  unsurpassed  technological  capabilities  to now produce the highest  performance,

world championship winning exhausts, offering superior weight reduction and finished in the highest degree

to  display  pure  elegance  and convey  the  passion  of  Italy.  SC-Project  dominate  the  track with  elite

performance and remarkable real  race aggression,  using the very best  components built to withstand the

most suppressive conditions and highest running temperatures, developed from our exceedingly advanced  

 technological competencies within our state of the art SC-Project Factory-100% Made in Italy. In 2015 the

company  SC-Project  which  heads  the  Advanced  S.R.L. Group  was  recognized  with one  of the most

prestigious awards in Italy, receiving the   “Rosa Camuna”   prize,  which  was presented  in person  by the

Lombard Region President - Roberto Maroni - for developing a company of excellence,  able to deliver truly

world class technology and innovation, established from a Lombard Factory recognized as “state of the art”.

 

                                                       DELIVERY TIME

SC-Project operate under our company policy of supplying handcrafted excellence  * Made to Order *.  In

this  way the  SC-Project Factory  can  work to  maximise  the  *8000sqm*  state of the art facility  for our

research and development and operate comfortably within production without the need for storage. We are

therefore able to personalize your exhaust system  which is made  especially for you and we are also able

to monitor quality control  even  more closely  to guarantee  the  best  possible  realization  of the exhaust

systems  developed  for  our  customers  motorcycles, providing the absolute finest quality products at all

times. The  turnaround  time for SC-Project orders received in the Oceania market is generally 4-7  weeks

depending on the type of system that is requested  ( full  systems  can  take  longer to  produce  therefore

closer to 7 weeks ) .  All  orders  from  New  Zealand  and   Australia   must  be   processed   directly   by

SC-Project Oceania -  including   private customers, distributors, shops & motorcycle dealers, SC-Project

Oceania  operate  directly on  behalf  of  the SC-Project  Factory.  Once  your  order has been placed  you

will receive correspondence via  email or phone within 48 hours to confirm your requested product. Should

you  contact  us from a  live or hotmail  email  account,   please  check  your  spam  and  junk  folders for

our correspondence,because of the widely recognized  issues with the filtering settings for these accounts.

Postage and handling is charged at the flat rate of $47.50 for Australia wide delivery, your new SC-Project

exhaust will be sent via Australian  "Registered" Post with complete tracking information provided, please

note your signature will be required upon delivery. For  deliveries to  New Zealand, we use "Express Post

International"  with the flat rate of  $ 67.50  (AUD), tracking details are also provided. SC-Project Oceania

ensure  our  New Zealand  customers are not  subjected  to any further costs upon arrival into the country.

 

 

                                                       REFUND POLICY

Should  you  not  be  completely  satisfied  with  your  purchased  item, you may  return it to SC-Project

Oceania within 30 days from the shipping date for a refund or replacement.  We  offer a no hassle return

policy but all non-defective items will incur a 20% re-stocking fee or may be unavailable for return due to

custom orders or  item(s) that  are not  highly requested.  To qualify  for full refund or replacement, items

must be returned in  their  original  (sellable)  condition  in their original  packaging with  all stickers parts

and installation  guide  attached. SC-Project Oceania  reserves the  right to  determine  if an item  is in a

‘new’ sellable condition, which has  not been fitted to a bike – as this would automatically deem the item

or parts to be second hand. Please adhere to the following guidelines for returning unwanted merchandise:

1. You must obtain authorization from SC-Project Oceania, prior to returning an item. To receive authority,

    you will need to email us  the  particular item (s)  you have intentions of returning and your explanation

    on why you would now like to return the item.

2. Please read and understand the following conditions. Conditions of Returned Merchandise:
A. Returns must include all original SC-Project parts in the original undamaged box with all accessories, 

    warranty cards,  installation guideline,  etc... within 30 days for an exchange or refund. Non-defective

    returns that are damaged, used (fitted)  to a motorcycle or considered  no longer first hand goods will

    not be  accepted. If the original packaging is damaged beyond re-use or missing, you will be charged

    a 20% restock fee.

B. Postage and handling is non-refundable. Postage for returned merchandise must be paid by the client.
D. Returns must be shipped to SC-Project Oceania with complete tracking details and signature required

    upon  delivery  SC-Project Oceania  assumes  no liability for  loss or  damage of  returned  packages.

    Please pack the items well as damaged returns cannot be accepted for refunds. We strongly suggest

    and recommend that you purchase shipping insurance for any returned item(s).

E. Returning merchandise  nullifies your  ability to take  advantage of  any such promotions  that may be

    associated with the order.

F. Changing or cancelling an order after it has been placed on back-order with the SC-Project Factory

    based in Milan, will incur a 20% restocking fee. SC-Project reserves the right to  turndown a refund

    or cancellation of order,  if  the  system was a special order item,  or one that is not highy requested.  

    A cancellation fee of $55.00 will also be applicable to cover the associated costs of processing and

    administration fees coupled with bank fees and charges for refund approval. 

 

                                               SHIPPING LOSS / DAMAGE

Once an order leaves our warehouse, we no longer have control of the  item(s)  and  we recognize that

Shipping loss or damage is possible. If your  order  receives  any damage  during shipping, please take

 photos and  contact the  carrier right away. Although any such claims are  handled directly through the

shipping carrier,  we are happy to assist with any claims process necessary.

 

                                               INTERNATIONAL SHIPPING

SC-Project Oceania ship to Australia, New Zealand and  all locations immediately within the  Oceania

region  however  this  is the extent  of our dedicated market.  For  areas  outside  of   these  countries,

please contact Italy's SC-Project Factory (Italy) to find the exhaust distributor in your area.

 

                                                SECURITY AND PRIVACY

Your security and privacy is of the utmost importance to SC-Project, therefore we are proud to offer the

most comprehensive  credit card security  features currently  available for online internet shopping. We

have taken drastic measures to  insure the safe and  efficient transfer  of personal information  with the

 use of (SSL) Secure Socket Layer technology.Using secure 128 bit SSL encryption, SC-Project and our

 customers  can be assured of  complete web site  security  and data transfer. SC-Project respects your

personal information and we comply with the applicable  Australian Personal Data Protection  legislation.

SC-Project Oceania  confirms that any  personal details which  you  provide  to us  from  which  we can

identify you are held in accordance with our Data Protection Registration Notification.  Should you place

orders  or register  on  our  website,  we  consider  the  information provided as strictly confidential. The

information is kept on a secure server protected from outside parties.

 

                                                      PAYMENT OPTIONS

SC-Project accepts secure payments from the following vendor partners: Visa, MasterCard, and PayPal.

EFT transfers are also available can be arranged with prior notice for your convenience.