Shipping and Returns Policy

SC-PROJECT

OVERVIEW

SC-Project Factory is a Milan-based company. We are firmly committed and dedicated to producing high-performance motorbike exhausts. It is why our name is not only recognised by motorcycle owners worldwide but also by professional riders.

SC-Project is now the leading name in the powersports industry when it comes to selection, expertise, quality, and customer service. The company was built with excellence in mind, and our products are technologically-advanced, thanks to our never-ending initiative to be competitive and reliable.

A Global Leader

SC-Project is recognised not only in our home country, Italy but also in Australia and many other parts of the world. Our motivation is our inspiration, and our goal is to deliver exhaust systems that surpass the rider’s expectations.

Being a global leader means innovation is at the forefront of our business. We perform thorough research and develop and test new products. SC-Project finds ways to evolve and push the limits to produce top-notch, championship-winning exhausts. Unlike other systems, our products are more lightweight and with an elegant finish. We’re proud to say that they showcase the grace and sophistication that Italy is known for.

In 2015, SC-Project received the Rosa Camuna prize, which is one of the most prestigious awards in Italy, given by Roberto Maroni, the Lombard Region President. The award was to honour SC-Project, the head of the Advanced S.R.L Group, for establishing a company of excellence. Our factory was also recognised as a state-of-the-art facility, while our products were deemed ground-breaking and genuinely world-class.

SC-Project Oceania along with SC-Project HQ (Mi) Italy, have made a conscious effort to build and maintain Australia’s LARGEST stockpile of exhaust options made available locally for our highly valued Australia and New Zealand customers.

Our commitment to increasing stock retention came during the 2020 pandemic, when international air freight had been severely impacted and shipping delays became the new norm across all industries. Globally. An issue we were determined to overcome for you, the customer.

SC-Project Oceania are the official and exclusive branch of SC-Project HQ (Italy), and are the largest exclusive home of SC-Project outside of the HQ Factory. The SC-Project Oceania premises is located in Perth, Western Australia and consists of the head Oceania office, an elegant and sophisticated showroom and a large warehouse now stocking over a quarter of a million dollars worth of exhaust options for you! SC-Project is the Number #1 brand in demand and we are here in Australia bringing the very best in motorcycle exhaust technology to you.

SC-Project use the services of Australia Registered Post and exhausts that are in stock are despatched within 24 hours of an order placement. A signature is required upon delivery can vary usually vary between 2-10 days depending on the state. Complete tracking details are provided by SC-Project and Australia Post so you remain very well informed.

Should you not be available at the delivery address to receive the item, no problem! For your convenience, the exhaust will be taken to your closest post office for you to collect with photo ID. Safe, convenient and insured delivery at no extra cost! Our prices represent the complete delivered cost in Australia to YOU!

SC-Project’s entire inventory is so incredibly extensive that it is not always possible to have stock of each and every item on the shelve at all times. If we don’t have an item in stock, please know that it is always available by backorder and it can be secured with a $200.00 deposit. This provides peace of mind and leaves the  balance in your account until the item has arrived to our Australian warehouse. The balance is at this time requested. The complete turnaround time for exhaust options not in stock can vary between 3-8 weeks from time of order, to the complete insured and safe delivery to you.

SC-Project is today’s leading world class motorcycle exhaust Factory. SC-Project is also the largest  exclusively motorcycle only exhaust Factory in the world. Hosting over an 8,000-square-metre state-of-the-art facility, SC-Project perform crucial research, study, development, testing and production. SC-Project is the number #1 choice to the World Champions and it is also the owner to the iconic Italian race bred – PATON Motorcycles.

SC-Project deliver advanced and highly innovative exhaust technology, developed for maximum performance, superior weight reduction and the ultimate in durability put to the test, and used by the best in the real world of Motorsport.

SC-Project is regarded as the leading homologation exhaust specialist for the production of Road Legal exhaust development, endorsed by the Italian Ministry of Transportation for Euro3 / Euro4 / Euro5 exhaust development, meeting with official compliance and certified EU approval. This translates to compliance of the much less restrictive compliance regulations in Australia of the ADR 83 / 00 noise regulations. Racing exhaust options are also available for track use only.

SC-Project HQ prefer to utilise the state-of-the-art Factory for cutting edge motorcycle exhaust development and production and is best not utilised as storage facility that would inevitably come at an additional cost. Made to order if not in stock in Australia, offers many benefits and ensures quality control and exceptional excellence that is closely monitored during the production process that is made especially for you.

Orders from New Zealand and Australia

If you are ordering from Australia or New Zealand, you should correspond directly with the Official Factory Partner, SC-Project Oceania. This firm operates exclusively on SC-Project’s behalf. It is also responsible for managing the distribution of products to private customers, as well as dealerships, shops, and distributors.

After placing an order, you will receive a message via email or through phone within 48 hours. It is to confirm the product you have requested. If you give us a Live or Hotmail email, please make sure that you check your Spam or Junk folder in case you cannot see our message in your Inbox.

We cover both postage and handling if you are in Australia. Tracking information is provided when your item is ready for delivery. You will then receive your SC-Project exhaust via Australian “Registered” Post, with your signature required upon receipt.

For our New Zealand customers, we trust “Express Post International.” The cost of delivery is a flat rate of  $55.00 (AUD).  Tracking details are provided.

Our return policy is absolutely no hassle to our customers at all. We allow returns if you are not unfortunately dissatisfied with the SC-Project item you have purchased or if it did not meet your expectations. However, we only accept returns within 30 days upon the shipping date. We will provide you with a refund or replacement.

If the item does not have any factory defect or damage, returns have a 20% restocking fee. In some instances, we may not accept your return request, mainly if the orders or items are not in demand.
To be specific, the items that you would like to return or get a refund for should be returned in their original, sellable condition. It means that you include the original packaging, installation guide, and all stickers intact.

SC-Project Oceania reserves the right to determine if you qualify for the return or replacement. As long as the item is in its new or sellable condition, is not fitted to a bike, and never used, you could easily file for a refund. Please make sure that you are aware of our guidelines before returning the merchandise.

SC-Project fully recognises our responsibility for the items we produce and send to our customers. Exhausts are sent by Registered Post and any such lost item in transit WILL be replaced by SC-Project Oceania, That is the commitment we have to our customers.  Regarding damage, although SC-Project Oceania is not the transport freight company, we are prepared to facilitate and open a case directly on behalf of a customer should any damage occur that is noted during the registered delivery. If you find that there is any damage upon receiving your order, please make sure that you take photos as evidence right away and contact us immediately to find out the steps to take. Any damage claims will be strongly supported by SC-Project Oceania however ultimately, we are not the shipper and claims will come under the assessment directly from the shipper therefore insurance can not be guaranteed. Due to the quality and protection of our boxes, and coupled with the care and detail of packaging, SC-Project exhausts are so very comprehensively protected that such incidents are unlikely to be experienced however we are here to support any such genuine claims. SC-Project exhausts come under assessment of SC-Project Oceania upon arrival of our shipments into the country. Therefore the risks of damage are minimalised and isolated to domestic travel only from SC-Project Oceania, to you the end customer.

SC-Project Oceania can ship to all locations within the Oceania region, including Australia and New Zealand. Unfortunately, they are the only locations we provide service for.

If you are outside the region, you may reach out to SC-Project Factory in Italy. Our friendly staff will help you find the corresponding exhaust distributor in your country.

We know that online transactions can be daunting. All purchases require you to give your personal details, including your name, address, email, and phone number. You will also have to provide your credit card information.

Here at SC-Project, we take your security and privacy seriously. It is why we have credit card security features implemented when you shop through our website. When you place an order, we can confidently guarantee that all pieces of information you give will remain confidential at all times. No outside party can access and will be given access. One method that we use is encryption. SC-Project utilises 128-bit Security Socket Layer (SSL) encryption, which provides foolproof security for transferring data, such as customer details.

SC-Project keeps your information private at all times. We do not use, share, or consume your personal information in any way apart from what is declared on the website following our Data Protection Registration Notification. Our business complies with the Australian Personal Data Protection Act (or the 1988 Privacy Act), which promotes and protects people’s privacy.

PAYMENT OPTIONS


SC-Project provide highly secure payments options which are processed by PayPal or Stripe. Both of these payment processors offer very strong consumer protection, which is the reason we prefer to use them

A PayPal account is not required and a Visa, MasterCard and American Express card can be used. EFT transfers are also available, and can be arranged with prior notice for your convenience.

SC-Project Oceania also offer a flexible payment option when an item is not in stock. Your exhaust can be placed on backorder with a $200 deposit and the remaining balance is to be paid when the product arrives at SC-Project Oceania (located in Perth) from the factory (located in Milan, Italy). Once the balance has been invoiced and received, your exhaust will be immediately transferred for internal registered delivery and tracking details will be provided.