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                         SHIPPING AND POLICIES 

 

 

SC-PROJECT OVERVIEW

SC-Project Factory based in Milan, project a strong commitment and unwavering dedication to producing the highest performance motorbike exhausts, realized from real world stage competition with a prominence of pure excellence. SC-Project has been developed from advanced technological competencies, extensive research and experience in the absolute pinnacle of motorbike racing: The MotoGP, Moto2 & Moto3 World Championships coupled with the WorldSBK and also the World Supermoto, where SC-Project technically support some of the most important motorbike racing teams in the world. SC-Project is race tested & track proven with REAL World Championship results, expressing a solid commitment to placing our advanced MotoGP technologies in the hands of everyday motorbike enthusiasts the world over and offering the very finest of components, supplied unequivocally without compromise! This has ultimately been the driving force behind SC-Project’s incredibly strong reputation for unrivalled excellence. SC-Project has earned global recognition as a leader of advanced motorcycle exhaust technology, by constantly evolving and pushing the limits with unsurpassed technological capabilities to now produce the highest performance, world championship winning exhausts, offering superior weight reduction and finished in the highest degree to display pure elegance and convey the passion of Italy. SC-Project dominate the track with elite performance and remarkable real race aggression, using the very best components built to withstand the most suppressive conditions and highest running temperatures, developed from our exceedingly advanced technological competencies within our state of the art SC-Project Factory - 100% Made in Italy. In 2015 the company SC-Project which heads the Advanced S.R.L. Group was recognized with one of the most prestigious awards in Italy, receiving the “Rosa Camuna” prize, which was presented in person by the Lombard Region President - Roberto Maroni - for developing a company of excellence, able to deliver truly world class technology and innovation, established from a Lombard Factory recognized as “state of the art”.

DELIVERY TIME

SC-Project operate under our company policy of supplying handcrafted excellence which is Made to Order. In this way the SC-Project Factory can work to maximise the *8000sqm* state-of -the-art facility for research and development and operate comfortably for production without the need for costly storage, which ultimately would only serve to increase the price of our exhaust systems. We are also able to ensure you of exceptional excellence which is made especially for you, while monitoring quality control more closely to guarantee the best possible realization of the exhaust systems developed for our customers motorcycles. SC-Project provide the absolute finest quality products at all times. SC-Project Oceania do their best to stock the most exhausts options for the most popular bikes. If SC-Project Oceania do not have your preferred option in stock, the general turnaround time can vary between 3-7 weeks depending on the type of system that has been requested (full systems can take longer to produce therefore closer to 5-9 weeks). All orders from New Zealand and Australia must be processed directly by the Official Factory Partner, SC-Project Oceania - whom operate exclusively on behalf of the SC-Project and oversee the entire distribution for private customers, distributors, shops & motorcycle dealerships. Once your order has been placed you will receive correspondence via email or phone within 48 hours to confirm your requested product. Should you contact us from a live or hotmail email account, please check your spam and junk folders for our correspondence,because of the widely recognized issues with the filtering settings for these accounts. Postage and handling is covered for Australia wide delivery, your new SC-Project exhaust will be sent via Australian "Registered" Post (with signature required on delivery) with complete tracking information provided at the time of delivery. For deliveries to New Zealand, we use "Express Post International" with the flat rate of $ 30.00 (AUD), tracking details are also provided. SC-Project Oceania do their very best to ensure our New Zealand customers are not subjected to any further costs (Taxes and GST) upon arrival into the country.

 

REFUND POLICY

Should you not be completely satisfied with your purchased item, you may return it to SC-Project Oceania within 30 days from the shipping date for a refund or replacement. We offer a no hassle return policy but all non-defective items will incur a 20% re-stocking fee or may be unavailable for return due to custom orders or item(s) that are not highly requested. To qualify for full refund or replacement, items must be returned in their original (sellable) condition in their original packaging with all stickers parts and installation guide attached. SC-Project Oceania reserves the right to determine if an item is in a ‘new’ sellable condition, which has not been fitted to a bike – as this would automatically deem the item or parts to be second hand. Please adhere to the following guidelines for returning unwanted merchandise:

 

  1. You must obtain authorization from SC-Project Oceania, prior to returning an item. To receive authority, you will need to email us the particular item(s) you have intention of returning and your explanation on why you would like to return the item.

  2. Please read and understand the following conditions. Conditions of Returned Merchandise:

 

A. Returns must include all original SC-Project parts in the original undamaged box with all accessories, warranty cards, installation guideline, etc... within 30 days for an exchange or refund. Non-defective returns that are damaged, used (fitted) to a motorcycle or considered no longer first hand goods will not be accepted. If the original packaging is damaged beyond re-use or missing, you will be charged a 20% restock fee.

 

B. Postage and handling is non-refundable. Postage for returned merchandise must be paid by the client.

 

C. Returns must be shipped to SC-Project Oceania with complete tracking details and signature required upon delivery SC-Project Oceania assumes no liability for loss or damage of returned packages. Please pack the items well as damaged returns cannot be accepted for refunds. We strongly suggest and recommend that you purchase shipping insurance for any returned item(s).

 

D. Returning merchandise nullifies your ability to take advantage of any such promotions that may be associated with the order.

 

E. Changing or cancelling an order after it has been placed on back-order with the SC-Project Factory based in Milan, will incur a 20% restocking fee. SC-Project reserves the right to turndown a refund or cancellation of order, if the system was a special order item, or one that is not highy requested. A cancellation fee of $55.00 will also be applicable to cover the associated costs of processing and administration fees coupled with bank fees and charges for refund approval.


 

SHIPPING LOSS / DAMAGE

Once an order leaves our warehouse, we no longer have control of the item(s) and we recognize that Shipping loss or damage is possible. If your order receives any damage during shipping, please take photos and contact the  carrier right away. Although any such claims are  handled directly through the shipping carrier,  we are happy to assist with any claims process necessary.

 

INTERNATIONAL SHIPPING

SC-Project Oceania ship to Australia, New Zealand and all locations immediately within the Oceania region  however this is the extent of our dedicated market. For areas outside of these  countries, please contact Italy's SC-Project Factory (Italy) to find the exhaust distributor in your area.

 

SECURITY AND PRIVACY

Your security and privacy is of the utmost importance to SC-Project, therefore we are proud to offer the most comprehensive credit card security features currently available for online internet shopping. We take measures to insure the safe and efficient transfer of personal information with the use of (SSL) Secure Socket Layer technology. Using secure 128 bit SSL encryption, SC-Project and our customers can be assured of complete web site security and data transfer. SC-Project respects your personal information and we comply with the applicable Australian Personal Data Protection legislation. SC-Project Oceania confirms that any personal details which you provide to us from which we can identify you are held in accordance with our Data Protection Registration Notification. Should you place orders or register on our website, we consider the information provided as strictly confidential. The information is kept on a secure server protected from outside parties.

 

PAYMENT OPTIONS

SC-Project provide highly secure payments options which are processed by PayPal, whom offer very strong consumer protection which is the reason we prefer to use them, to ensure our customers are protected and feel safe with their purchase.  A PayPal account is not required and a Visa, MasterCard and American Express card can be used. EFT transfers are also available can be arranged with prior notice for your convenienceSC-Project Oceania also offer a flexible Payment option when an item is not in stock. Your exhaust can be placed on backorder with a $200.00 deposit and the remaining balance to be paid  at this time that it has arrived to SC-Project Oceania (Located in Perth) from the Factory (Located in Milan Italy). Once the balance has been invoiced and received, your exhaust will be immediately transferred for internal Registered delivery and tracking details will also be provided at this time.